Cancellation and Refund Policy

1. Order Cancellation

• Before Shipment: Orders can be canceled within 24 hours of purchase. Contact our support team to request cancellation.
• After Shipment: Once an order is dispatched, it cannot be canceled.

2. Returns & Refunds

• Eligibility: Returns are accepted for defective, damaged, or incorrect items.
• Return Window: Customers must initiate a return within 5 days of receiving the product.
• Process:
  • Contact customer support with order details and issue description.
  • Once approved, return the product in its original condition.
  • Refunds are processed within 8-14 business days upon inspection.

3. Non-Returnable Items

• Certain items like perishable goods, personal hygiene products, and customized products are not eligible for returns.

4. Shipping Costs

• Return shipping costs are borne by the customer unless the product is defective or incorrect.